These conditions govern all access in relation to joining the Prime Research Panel.
(Last updated 18 August 2023)
DEFINITIONS
“site” means any part of the website which links to this page and any other website operated by or on behalf of us;
“use” includes access or use or attempted access or use of any part of the site and includes (without limitation) access to and use of site content, completion and submission of any online form available at or through the site, submission of any email to an email address identified at or through the site, or participation in any chat-room or similar facility available at or through the site;
“we”, “us” and “our” means Prime Research and its related entities and their respective officers, employees, agents and contractors including (without limitation) site hosts, operators and developers and contributors of site content; and
“you” and “your” means any person who uses the site.
“Prime Research” is a panel where members’ opinions and feedback on a wide variety of subjects are sought through market research surveys, online or face to face interviews or group sessions, user testing or other market research projects.
PRIVACY POLICY
The Privacy Act 2020 applies to Prime Research Ltd and its staff as we deal with personal information (ie information about an identifiable individual) of our panel members. This policy explains why we collect, how we store and how we use or share your personal information.
Our business is to source people willing to undertake various market research projects for our clients. For each project our clients set specific criteria or requirements for the people they wish to engage with.
Joining our database panel, and participation in any project is voluntary. You may opt out of our panel at any time (via the link in any of the emails we send or by accessing your database profile), and your personal information will be deleted from our system.
The key information we collect from you to join our panel includes your name, contact details, gender, age and broad location of where you live. Further information regarding your ethnicity, occupation, living situation, hobbies, etc can be collected if you wish to provide it.
We store this information on our password protected system hosted on New Zealand based servers. You may log-in at any time to your account to see and/or amend all the information held. The Prime Research website and database software do not use cookies.
When seeking participants for particular projects we may collect via online survey collection or by phone, further information about you related to the project – usually regarding your use of the goods or services that our clients offer. This allows us to select the best fit participants for that particular project.
If selected for a project, our member of our team will contact you (usually by phone, but sometimes email or SMS), to confirm your agreement to participate. Limited personal information of participants selected for a project is shared with our client to enable them to undertake the research. For most project only first names are used, and contact details are only shared if necessary for that particular project. Our clients agree to only use this information for market research purposes within their organisation.
At times, our clients like to involve children in their market research projects. We will gain parental consent for any child aged 16 years or under before confirming any child’s involvement or sharing a child’s personal information.
For the sole purpose of paying incentives for projects undertaken we may request your bank account details. These can be uploaded directly by you to your profile. Once a payment is made these details are deleted from your profile.
We value our relationship with our panel members and any information you provide to us will be treated with consideration and respect.
(Verified as latest version: Last updated: 4 September 2024)
Prime Research Data Protection Officer: Nicola Taplin: nic@primeresearch.co.nz
https://www.primeresearch.co.nz/privacy-policy
CONDITIONS OF REGISTRATION
Registration with Prime Research is open to residents of New Zealand aged 16 and above. If you are under 18 years of age you must obtain your parent’s or legal guardian’s consent before registering as a member and your parent or legal guardian must guarantee the performance of any obligations you may have under these Terms and Conditions at the time of registering as a member.
Only one account may be maintained per person. Multiple accounts may not use a single email address even if the accounts are for different people.
Prime Research reserve the right to cancel any accounts without notice.
Information you submit must be accurate
You warrant that any information you submit to us and our clients including any personal details is and will be true, accurate and complete in all respects. You agree that the information you submit to us may be stored (including storage by third party service providers) and used and disseminated for any reasonable purposes associated with market research.
CONFIDENTIALITY
Any information you receive in relation to conducting market research by us or our clients is considered private and confidential and should not be discussed with anyone at any time.
Particularly, you must not use, post or transmit any:
- information or material which damages our reputation or the reputation of any business, or which we consider as likely to damage our reputation or the reputation of any business;
- material which violates or infringes the rights of any person, including but not limited to the rights of privacy, copyright, trademarks, patents, confidentiality and any other intellectual property, personal or proprietary rights;
If you are found to have committed any of the above acts your registered account will be closed and you may be prosecuted for any damage, loss or expense directly or indirectly caused by your actions.
REWARDS
Prime Research members can be offered rewards by our clients to attend research sessions or participate in Online Surveys. These rewards can be paid in a number of ways e.g. EFT payments into your nominated account, cash on the day, Eftpos gift card, e-gift voucher etc. You will be notified in advance on the type of reward on offer.
To be entitled to the reward offered to you the information you provide us must match the targeting criteria for the research taking place.
If a client defaults on its obligation to fulfil an offer, Prime Research are not liable to fulfil the offer to you and are not liable for any loss or damage that results from the client not satisfying its reward offer.
If you wish to dispute a reward, you should contact us and describe the nature of the discrepancy. We will notify you of the results of any investigation and any determination made by us is final (without affecting any of your statutory rights).
- Screening Questionnaires
It is a condition of your membership that you agree to receive market research surveys from Prime Research via the internet or email.
You will first receive an email notification from Prime Research which will have a link to the screening questionnaire advising you of the survey with project details, dates, times and payment. You will not be paid for completing screening questionnaires. Information that you supply in these screening questionnaires is used by us to determine if you meet our client’s criteria for participation in their research project. Payments are only made to you if you agree to take part in the research project and all components of that project have been deemed, by Prime Research, to be completed.
We reserve the right at our discretion to request verification of, or verify on your behalf, any information provided by you.
- Inappropriate use and content
You must not email, post or submit any defamatory, offensive, illegal or inappropriate material or any material which infringes a third party’s intellectual property rights or which contains a virus, worm, Trojan horse or other code that manifests contaminating or destructive properties. You must not attempt to modify or damage the site and must not use the site in connection with any mass distribution of email (spam) or denial of service attack. You must not impersonate any person or entity or enter a fictitious name or purport to be authorised to represent any entity if that entity has not authorised you to do so in connection with your interactions with Prime Research and their clients. You must not cause or permit any other person to engage in any of these activities (e.g. by providing them with access to your computer or by providing password information to them). We are not liable for defamatory, offensive, illegal or inappropriate content made available to you through Prime Research and the risk of injury from such content rests entirely with you.
- Third party material
The site may include content or references supplied by users or other third parties (“third party material”). We do not monitor and we accept no liability for third party material. Any opinions, advice, statements, services, offers or other information contained in third party material is the responsibility of the respective author(s), distributor(s) or providers of that third party material. We make no representation and give no endorsement of the accuracy, adequacy, currency, suitability, completeness, legality, reliability or usefulness of any third party material or the identity, knowledge or qualifications of any provider of third party material. Your access to and reliance on third party material is entirely at your own risk.
References in third party material to any specific products, process, or service by trade name, trademark, manufacturer, or otherwise, do not constitute or imply their sponsorship, endorsement or recommendation by us, and such references shall not be used for advertising or product endorsement purposes.
- Links to third party websites
Any links to third party web sites from the site are provided solely as a convenience to you. We make no representation as to the intellectual property rights of any material available on the linked third party web sites. We do not review and monitor any linked third party web sites and we are not responsible for the contents, accuracy, adequacy, currency, suitability, completeness, legality, reliability or usefulness of any material on any third party web site and accept no responsibility for any broken or redirected links. The presence of such links should not be taken to imply any type of association, sponsorship, endorsement, monitoring, approval of, or responsibility for, the linked third party web site or its content. It is your responsibility to evaluate the content and usefulness of information obtained from other sites. Your access to and reliance on any third party web site is entirely at your own risk.
You acknowledge and agree that we may receive payments or other benefits in connection with links to third party sites or the inclusion of third party material in the site.
- Links from other sites to the site
Other sites may only link to the site with our prior written permission. Any site that links to the site must link to the relevant home page and must not (a) replicate the site’s content; (b) create a browser or border environment around the site’s content; (c) imply any endorsement by us; (d) misrepresent its relationship with us; (e) present false information about our products and services; or (f) use our name or logos without our prior written permission.
- Viruses
We cannot and do not guarantee or warrant that any files available for downloading through the site will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for virus detection, accuracy of data input and output and for maintaining an appropriate means for the reconstruction of any lost data.
- Copyright, trademarks and limited right to use materials
We or third parties own and retain the copyright, trademarks and other intellectual property rights in the materials found at the site including without limitation web pages, documents, text, designs, graphics, audio and video. Unless otherwise expressly stipulated by us, you may only use the site for your personal use and may only print or make an electronic copy of information available on the site for that purpose. You must not sell or otherwise commercially exploit any information made available at the site. You must ensure that all copyright notices are retained in any material copied from the site. Subject to this limited right to use materials, you must not use, download, upload, copy, print, display, broadcast, perform, reproduce, publish, license, post, transmit or distribute any materials from the site in whole or in part without our prior written permission. If you breach any of these conditions, then (without limiting your other liabilities) your authorisation to use the site automatically terminates and you must immediately destroy any downloaded or printed materials.
By submitting any material to the site or to us in connection with your use of the site, you thereby assign all intellectual property rights in that material to us. You must not submit material to the site if a third party has any intellectual property rights in that material.
- Warranties
We do not attempt to exclude any conditions, warranties, rights or remedies which you may have pursuant to the Fair Trading Act 1986 and Consumer Guarantees Act or other legislation to the extent that those rights and remedies cannot be excluded by agreement (“non-excludable rights”). Subject to any non-excludable rights: (a) the site and its contents are provided on an “as is” basis; and (b) all express or implied conditions or warranties of any kind (including but not limited to any warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses, non-infringement of proprietary rights and the accuracy, adequacy, currency, suitability, completeness, legality, reliability or usefulness of any content or other part of the site) are excluded. If you find any errors or omissions, please report them to us.
- Liability arising from joining Prime Research
Subject to any non-excludable rights: (a) you join Prime Research entirely at your own risk; (b) you hereby release us from any claims you would otherwise have against us now or in future arising directly or indirectly from you joining Prime Research; and (c) in no event will we be liable for any damages whatsoever (including, without limitation, direct, indirect, punitive, special, consequential damages, lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of the site whether based on contract, tort, statute, common law, equity or any other legal theory and whether or not advised of the possibility of such damages. Without limitation, this exclusion of liability applies to any loss or damage caused by any deficiency in site performance and any error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of any material associated with the site or your attempted use of the site.
If you are entitled to make any claim against us as a result of non-excludable rights or on any other basis notwithstanding the provisions of these conditions, our liability to you for the aggregate of such claims (regardless of the basis on which you are entitled to claim from us) is limited to the provision of the information or services again or payment of the cost of providing the information or services again (at our election).
- Termination
We reserve the right to terminate the membership and account of any Prime Research member without prior notice and in Prime Research’s sole discretion. Circumstances in which a member shall be terminated include but are not limited to;
- breaches or violations of the Terms and Conditions or other incorporated agreements or guidelines;
- the existence of multiple accounts for the same member;
- lack of regular participation in the online surveys by a member;
- an invalid email address registered for an account;
- a member responds to emails or surveys that are intended for another person;
- false or fraudulent responses or other fraudulent activity;
- falsified or intentional misleading personal profile data
EXCLUSIONS
Members and their immediate family members are not permitted to be employed by Prime Research or by any other market research company.
- Dispute Resolution
Prime Research reserves the right to uphold any decision with respect to any dispute resolution.
- Indemnity
You must indemnify us and keep us indemnified against all claims, liabilities, expenses (including legal fees on a solicitor-client basis) or losses that may be made against or sustained by any of us arising from your breach of these conditions or otherwise howsoever from or in connection with your use of the site.
- Governing law
The site is administered by us from offices in Auckland, New Zealand. These conditions and your use within Prime Research and any disputes between you and us shall be governed by and construed in accordance with the laws of New Zealand, without giving effect to any principles of conflicts of law. Any legal proceedings arising out of or in connection with the use of the site must be commenced in the appropriate court in New Zealand. You are solely responsible for ensuring that your use of Prime Research is not prohibited and complies with your local laws.
- Severance
If any provision of these conditions is unlawful, void or for any reason unenforceable, then that provision shall be deemed severed from these conditions and shall not affect the validity and enforceability of any remaining provisions.
- Changes to Prime Research content and access rights
We may modify the content, nature or accessibility of Prime Research as and when we see fit. These conditions will continue to apply even if you cease to be permitted or able to use the Prime Research.
- Revision of these conditions
We may revise these conditions at any time by updating this web page. You are bound by such revisions and should therefore regularly revisit this page to review the then current conditions by which you are bound. Your continued use of the site after a revision of these conditions evidences your acceptance of that revision.
IF YOU ARE COMFORTABLE WITH THESE TERMS AND CONDITIONS AND WOULD LIKE TO JOIN OUR PANEL PLEASE CLICK HERE: https://secure.primeresearch.c...